FAQ

No, we don't have a physical office. We've found that teletherapy works just as well as in-person for most issues and cuts down on the time and money you have to invest in your care.

You can read our tips formaximizing and making teletherapy feel more like in-person here.

We made a decision to spend all our time focused on providing the best care to our clients rather than on the phone with insurance companies, so we do not work directly with insurance.

However, we recognize that insurance can be helpful in managing the cost of ongoing therapy and therefore support our clients who are submitting reimbursement claims (PPO policies only) by providing timely and detailed documentation for submission.

If you have questions about what your insurance will and will not cover, we've put together a helpful script to get good information from your provider.

Our rates are considered industry standard for the level of experience and expertise we provide, and are as follows:

• 50-minute weekly therapy session with a licensed provider: $210-$250

• 50-minute weekly therapy session with a registered pre-licensed provider under clinical supervision: $190

We are happy to provide any and all information to assist you in processing reimbursement claims for your insurance.

We have a helpful script for getting information about reimbursement directly from your insurance provider here.

​Our practice complies with the No Surprises Act.

We are usually able to schedule a consultation call within a few days to determine if we can place you with one of our therapists. If we are able to place you, we are usually able to schedule a first session within the week, depending on your availability.

We are not a crisis center and cannot respond to urgent or life-threatening inquiries. If you are in crisis please call 988 or text the word TALK to 741741

We have a particular passion for healing and uplifting the LGBT community, but we work with people who hold many different identities and life experiences. We love working with couples, millennials, teenagers, and lawyers.

We're a small organization that cares deeply about the personal connection between therapist and client. Everything we do is personalized and customized.

We love working with newcomers! Having the opportunity to provide a positive first therapy experience gives us a lot of joy.

In your initial consultation, we'll ask a bunch of standard questions to get to know you and see if we can match you with one of our therapists. We care very deeply about making sure you have a great match, and if we can't match you, it's because we never want to give the second-best care.

If we're able to place you with one of our therapists, you'll have a brief initial phone call to get a taste of what they're like. If that feels good to you, then you will schedule a first teletherapy session together. In that first session you'll talk about what brings you to therapy and what's on your mind.

The first three sessions are a trial period. It can take a little time to figure out if the therapy match is a good one, and we encourage you to be honest about how you're feeling. In that third session, if both you and your therapist feel good about the match, you'll decide on some goals for working together. From there, you'll do the work.

Sometimes therapy involves uncomfortable thoughts, feelings, and memories. That's normal. But if you're feeling like therapy is constantly overwhelming and unpleasant, please tell your therapist! We want to make sure that the pace and content of your sessions is helpful and feels safe.

Currently, we have therapists licensed to see people who are physically located in California, Pennsylvania, Washington, or Florida at the time of service. Your state of residency does not matter. It seems silly because therapy is the same no matter where you are, but state laws are quite rigid about who is authorized to provide care to people in each state. If you are an ongoing client and you temporarily travel out of the state for work or leisure, we may be able to see you for a few sessions to provide continuity of care, but it is state-specific.

If you reside outside of California, Pennsylvania, Washington, or Florida and will not physically be in any of those states while doing therapy, we are unfortunately not able to work with you.

We always start out seeing clients once a week, at least for the first few months. It can be too difficult to build a solid working relationship and understand what's going on if we meet less frequently. After a while, depending on what's going on, we may titrate down to biweekly sessions on a case-by-base basis. If we do that, we may need you to be flexible about when your sessions are scheduled.

We use a secure, HIPAA-compliant video platform for all our teletherapy sessions. Prior to each session, you'll receive a unique link to join a video chat. Just click and make sure you have a private, quiet place to talk for 50 minutes with good internet connection. From there, we'll proceed just as we would in person. Newcomers welcome!

Absolutely not. We have concerns about AI and your privacy. We also don't allow our therapists to have any "smart" devices (like Alexa or Google Home) in the rooms where they are practicing for the same reason.

We occasionally use AI tools in our marketing efforts, but never for anything involving confidential information